Support with Service Agreements

Have a need for on going network and Computer support, but want to keep your cost down? No problem, sign up for a Service Agreement and receive regularly scheduled maintenance as well as unplanned event calls at a discount off the normal hourly rate. Computer systems and networks, like your family automobile, need periodic maintenance to keep them running smoothly and to avert expensive repairs or disasters. Computer maintenance is not only a smart thing to do but is recommended by all software and hardware manufactures. Things like viruses, failing disk drives, security breaches and system errors can make your network perform poorly and even lead to system crashes. Service Agreements are available to local businesses on a weekly, monthly or quarterly basis. A few of the items covered under the maintenance portion of the Agreement include:

Hardware Maintenance

Check Hard drive functionality
  • Check for bad sectors and errors
  • Defragment
  • Speed Test
  • Read / Write Test

CPU and Memory Operation

  • Stress Test
  • Read / Write Test
  • Benchmarking
  • Blowout / Vacuum Heat Sink and Fan Assembly

Check System Power supply

  • Verify Voltages are in Range
  • Blowout / Vacuum Dust in components and Fan Assembly.
 

Software Maintenance

Install Software patches and Security Updates

  • Install new Anti-virus definitions
  • Install Windows Service Packs and Critical updates.
  • Install software patches.

Check Operating System Functionality

  • Monitor Performance
  • Update Drivers
  • Review System Logs and Repair reported error.

Install and Configure Software

  • Install New Software or Remove Unwanted Software.
  • Schedule Automated Virus Scans and System Backups.
 

Systems Administration
Network Administration is an on-going and time consuming task. Let Computers@Work save you the frustration of managing it yourself. Below is a list of just some of the common tasks provided.
  • User and Group Management
  • Permissions, Policies and Security
  • Manage Shared Resources
  • Network Performance and Security Monitoring
  • Verify Proper Operation of Network Components

With the purchase of a Service Agreement, Phone support is included*. Service Agreements can be tailored to your specifications so prices vary according to the agreement. Call for a free on-site consultation to learn more about what Service Agreements can do to help your business.

* Phone support is used for small jobs that can be handled over the phone in reasonable amount of time. Not all problems can be handled over the phone.

 

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Page last updated February 28, 2005